At our advice stalls we always try to ask people leaving the jobcentre if they need any help. “Any bother?” we asked one guy. “Nah. It’s a load o’ shite!” he said, rapidly retreating.
The interaction was brief. The man’s comment illustrates the general level of frustration at the system. It also demonstrates a more worrying phenomenon: claimants expect bad service from the DWP. It is a short step from expectation to acceptance. When you are routinely faced with bad service, it is easy to accept it as normal. That is of course what the UK Conservative government want. Their belief is that if they make the system as obstructive as possible, people will either give up complaining, or simply not apply for benefits in the first place. The SUWN is a voice for these people.
Jimmy is was also at this week’s stall. He is an older man, close to…
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