DWP’s mistake – your problem

scottish unemployed workers' network

19-10-06 Sorry - DWP

Daryl had been given incorrect advice from an inexperienced advisor. He’d presented a ‘fit note’ saying he was too ill to look for work. His advisor had told him he did not have to take any further action. Two days before he was due to be paid, he discovered his Universal Credit claim had been shut down, as he had not been completing his work-search activities. He has had to open a new claim, and take a £300 Advance Payment, despite his advisor admitting his mistake. We advised Daryl to put in an appeal and make a formal complaint, as you can’t live on an apology. If you are ill and on UC (either ill temporarily, or long term and waiting for an assessment) you can still be expected to look for work and carry out other activities. You can, however, argue – with the help of your GP –…

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