A small mistake for the DWP is a big disaster for those affected. Sometimes, in recent weeks, the demand for our services has been lower than in the past. People are getting more savvy about the rules, and more confident about taking on the system by themselves. But this week’s stall proved exceptionally busy, and this report threatened to grow to epic proportions. And one key theme emerged from a selection of this week’s cases: the DWP seem unable to get basic calculations right.
Under the old system, Siobhan would have qualified for Working Tax Credits. Under the new system she has to claim Universal Credit. She’s been handing in her wage slips, but the DWP say she’s been earning more than that. The result of this is that the DWP are underpaying her. The stress of dealing with the DWP, on top of not getting her money, is making…
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