Mike has mobility issues. He’s not in a wheelchair, but he cannot walk far. He also cannot sit still for long periods. He is unable to get out of the house much and consequently suffers from depression and anxiety issues. He had an ESA assessment coming up, so one of our volunteers agreed to go with him.
The appointment was an early one. Despite this he still was forced to wait nearly an hour beyond his appointment time. When a complaint was made, it was explained that previous appointments had ‘obviously been difficult cases’ and ‘run on’. Mike’s disability means he cannot stand or sit in a chair for long periods, and he had to get up and down. The long wait actually meant that he was in danger of losing his seat, as the ‘customers’ for the next set of appointments were coming in.
The solitary toilet was out…
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