Universal Credit has been in the news a lot this week. Amber Rudd made a big deal about changing very little; and four loan mothers, supported by CPAG, won their case against the DWP in the High Court. As the minister was claiming how UC was both simpler and fairer, the court found that the rigid, automated application of the rules calculating monthly payments could result in situations that were not only unfair, but also counter to the original regulations. There are all sorts of other situations where the accident of when the assessment period falls can result in a minefield.
Meanwhile, all sorts of errors continue to be common, as this week’s cases demonstrate.
One of our activists had received half her ESA payment early. When she contacted the DWP she was informed that this was a glitch in the system that had affected a lot of people…
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