Those were the words of one of the many unhappy people we met outside Dundee buroo this week. He had been sanctioned, and his observation was based on personal experience.
There were other sanction cases too. James had been sanctioned for 65 days for not coming to an appointment that clashed with his college course. He had informed the DWP, of course, but the relevant information had got lost. He wasn’t surprised at this because they had been consistently chaotic, even sending him appointments at a Manchester jobcentre, rather than Dundee. And now he was waiting for an overdue hardship payment. We asked him to contact us if the payment didn’t come through that day and he needed immediate support.
Alan had missed a Triage (Work Programme) appointment back in October because he was at a job interview. He had told them and they had also phoned on the day…
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