Making life harder one step at a time

scottish unemployed workers' network

jobcentre pins

As the full Universal Credit ‘service’ gets rolled out to more areas, growing numbers of people are finding a new hurdle in the way of them getting the help and advice they need. In these areas (listed below) anyone who is helping a claimant and needs to contact the DWP on their behalf can no longer just provide their basic data, they will need the person being helped to give their consent themselves – either verbally over the telephone or through their online journal (we’d all just be numbers on a computer if the DWP had their way) or in person at the jobcentre. Getting through to the DWP by phone is rarely quick and easy (cue lots of tiny Vivaldi), and what if someone has learning difficulties or is in hospital…? Furthermore, this consent only covers the particular question being asked. If you need another separate piece of information you…

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